Returns and Refusals

PLANNED RETURNS

• Paperwork for planned returns will be included in the bills given to you for your driving shift. (Don't take returns from the customer if it wasn't in your paperwork)

• Check with the customer for the return product(s).

• Return paperwork will include a section for acquisition attempt # 1, 2, and 3 on the returned product. You may sign for an attempt to pick up the product. After attempt #3, Woodgrain cancels the return in their system.

• Acquire any necessary signatures, and sign anything requiring your signature.

• Secure the return product(s) in your trailer in a spot that won't interfere with the rest of your deliveries and won't unbalance your trailer if heavy.

• Leave the return product(s) in your trailer at the end of your shift.

• Put the return paperwork into the RETURN bin at Woodgrain (dispatch/driver office) at the end of your shift.

PRODUCT REFUSAL

• Customer will point out reason for refusing an item (pre-existing damage, wrong product or attributes, etc.

• Describe/write the customer refusal reasoning on the bill.

• Modify the # of product successfully delivered (on the delivery paperwork) based on the refusal.

• Secure refused item back in the trailer.

• Call Woodgrain sales/orders team (1-866-406-1172) to notify them of the refusal and reasoning for refusal. Create a back-order with the sales staff if the customer desires the item re-ordered.